When Will My Order to be Dispatched ?
We aim to dispatch your order within 3 working days. 99% of the orders are shipped in 2 working days.
Some collections are handmade and are delivered to cargo within 2-5 working days.
When Will I Receive My Orders?
Welter Atelier offers EXPRESS shipping to all of Europe/North America.
All orders to Europe & North America are shipped via DHL EXPRESS on a tracked service. Delivery time frames vary from country to country. Delivery time is 4-5 days max for Europe & North America countries.
If you would like a shipping quote please proceed to checkout with your desired items.
Once you made an order you will receive a mail that will show your order confirmation and list of your items. Then, your order has been dispatched from our warehouse you will get a second mail titled; 'Shipping notification' this notification will list all of your items and a 'Track your order' link will show. Please follow this link to be redirected to your tracking info. Note tracking will only update once scanned by the shipping company, please allow 24 hours for this to update.
Please note the estimated delivery time frames provided at checkout and above are not guaranteed. These time frames are in place to give our customers an idea of delivery dates and should not be seen as 100% accurate. Welter Atelier will not be held responsible for any delays in delivery due to courier issues.
If you miss your delivery you will receive a calling card from the shipping company which will give instructions on what to do next.
Which Cargo Company is Sent My Orders?
We send your orders with DHL Express assurance.
Will I Pay The Shipping Charge for My Orders?
It depends on the quantity and price of the product you buy. You can see the cargo price at checkout page before payment.
What should I do if the product I want to buy is out of stock?
welteratelier.co is an online shopping site. It allows multiple users to shop at the same time. It may be possible for the consumer to make bulk purchases of the same product and in this case the product stock may be exhausted.
You will be notified with a confirmation email. If any of the products you have chosen is not available in stock, you will be directed to an e-mail about the subject and you will be notified of the date when the product first enters the stocks.
If the product you have paid over the internet is out of stock, there is a minimum waiting period of 4 (four) and a maximum of 10 (ten) days. If the product cannot be given to the consumer between these dates, his payment is returned to him.
CUSTOMS & MISSED PARCELS
Customs and Duties
**We shipped your orders from Turkey. Our production atelier at Turkey.
Customs and import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel.
Unfortunately, we have no control over these charges, and cannot determine what the cost might be, as customs policies and import duties vary from country to country. We advise that you contact your local customs office to find out current charges before you order.
The customer must take full liability for any parcels returned to WELTER ATELIER due to unpaid customs charges or ignored/unseen emails from your customs office or carrier. Postal charges, return shipment costs, customs charges and handling fees will all be deducted from any refund, gift card or requested exchange due.
Any items not delivered due to the recipient not being home will generally be returned to a local depot after the second delivery attempt, items not collected from the depot will be returned to WELTER ATELIER, we will then issue a refund of goods MINUS our postal charges and an admin fee for returned items. We advise customers to use an address that they can guarantee someone being there to receive the item (home or place of work) as they will need to be signed for.
Once your parcel leaves our warehouse it is the carrier's responsibility to deliver your package to you. We have very little if any power to influence any non-delivered items. The carrier will explain their procedures as well as any compensation claim processes. We will always do our best to help this process along when contacted by the customer via email@example.com
For all European and International orders, if your parcel is undelivered outside of the ETA time please contact firstname.lastname@example.org
Please allow 10 days after the ETA time before requesting any form of re-delivery or refund. WELTER ATELIER will always do our best to locate and update you on our delivery if needed.