We're sure you'll be happy with your WELTER ATELIER purchase but we all change our minds if you do please read through the information below. As always our customer experience team is only an email away! So any questions you have please email: hello@welteratelier.co

 

30 Day Return Policy

If you are for any reason unhappy with your goods we will happily issue a replacement or refund providing they are returned within 30 days of receipt of your order, complete with all original tags, and in an original resalable condition.

Please ensure all returned items are well packed, so as not to be damaged in transit.

We strongly encourage our customers to send returns by a tracked and insured service as WELTER ATELIER will not take responsibility for items damaged or lost in the return transit.

If an item/order is returned to WELTER ATELIER outside of the 30-day return period we will issue the customer a Gift Card for the due amount minus any shipping costs.

If your return does not meet these criteria this policy will not apply.

 

Returns

For returns, we will inspect the item(s) upon arrival and process the refund within 1-3 business days. This will be minus any postage charges. Please allow any refund, time to show up in your account or on your card.

 

Exchanges

Upon receiving your item for an exchange we will inspect the items, if it complies with our standards stated above we will then process the order and despatch the new item(s) within 1-3 working days. Standard shipping time will apply on top of the processing time. If any problems occur with your exchange, such as size or color desired being out of stock or item not passing inspection, we will immediately notify you by email.

 

Returns Address

Please send all exchanges and returns to the below address, ensuring you include a returns form or sufficient information to process a return/exchange.

 

Welter Atelier / D & K Dek. Mim. Ltd. Şti. 

Turgut Özal Mah., 1467/1. Cd, Astor Plaza, 42A/42B, 06370, Yenimahalle, Ankara, Türkiye